Booking Guarantee Deposit
A 50% amount of the full balance is considered as a guarantee deposit for the booking. The full balance is due before check-in.
Should we receive no proof of payment from you within 2 days of reservation as per reservation quote, we reserve the right to cancel your reservation at which time you might be advised.
Cancellations of bookings can only be done in writing by e-mail to Kgarebana Boutique Guesthouse.
Cancellation of bookings will attract the following penalties:
- Cancellations within 24 hours or on check-in date will forfeit 100% of the full balance;
- Cancellations within 2 to 7 days prior to check-in date will forfeit 50% of the full balance;
- Cancellations in excess of 8 days prior to check-in date will forfeit 25% of the full balance.
Stand-by reservations are dependent on pre-existing reservations made by other customers. Should the original reservation not be successful, the first stand-by reservation candidate shall be considered as the next reservation and shall be contacted as a result thereof. All other unsuccessful stand-by reservation candidates will not be contacted of the outcome. We can only allow up to a maximum of 3 stand-by reservations.
A no-show is the non-arrival of a guest without notification in writing by e-mail or by phone to the Kgarebana Boutique Guesthouse. In the event of a no-show, you will forfeit 100% of the full balance or any other deposit paid.
All rooms allow up to a maximum of 2 persons
Payment can be made by cash, credit or debit card, directly on the Kgarebana Website or by EFT (only by arrangement with Kgarebana admin). We regret we DO NOT accept payment by means of cheques (by hand) or via ATM Deposits. We also regret we cannot accept virtual eNett / Master Cards.
Check-in and Check-out
Check-in time is from 2:00 pm and check-out time is by 11:00 am unless prior arrangement has been made. Arrangements for prolonging the guest's stay must be made before 8:00 am on or before the day of check-out subject to availability of the room. Reservations made on the day of arrival that are not guaranteed will be released within 3 hours. We will endeavor to contact you between 24 and 48 hours prior to arrival to confirm your reservation and to verify the expected time of your arrival. Early check-in should be arranged well in advance with the Kgarebana Boutique Guesthouse. Check-in time CLOSES AT 9:00 pm. If your arrival time is after 9:00 pm, please make prior arrangements with the Kgarebana Boutique Guesthouse. Checking out earlier than 2:00 pm does not grant the guest any discounts to the outstanding balance and therefore 100% of the outstanding balance is payable by the guest. In addition, checking out a day or days earlier does not grant the guest any credit of days to use in future.
Guests have an option at their disposal to enjoy breakfast and/or dinner on the verandas/patios or in the cottages at no extra charge. Kindly advise us timeously whether you would like to make use of the said option or whether the relevant meal will be enjoyed in the dining area.
Breakfast is served from 6 am to 10 am. Breakfast is also available as room service (refer to Room Service).
Arrangements must be made well in advance with the operations manager for dinners. Dinner will be served from 6:30 pm to 9:00 pm. Dinner is also available as room service (refer to Room Service).
You must be twenty-one (21) years or older to rent a room at the Kgarebana Boutique Guesthouse. In some cases, an identity document or passport might be required at time of check-in. The Kgarebana Boutique Guesthouse also reserves the right to refuse admission to any person at any time for any reason to which Kgarebana Boutique Guesthouse is not obliged to disclose to the customer at the time.
Occupancy is limited to a maximum of two registered guests per room.
We regret we cannot accommodate children under the age of 18 years.
We regret we cannot accommodate pets.
Damage, Theft and Behaviour
The Kgarebana Boutique Guesthouse has a zero tolerance policy towards inappropriate behavior. Behavior that disturbs the comfort of other guests, threatening or intimidating other guests or employees of Kgarebana Boutique Guesthouse shall not be tolerated. A person who negligently or intentionally causes damage to the facilities including theft thereof – not only limited to: rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, bathrobes, paintings and ornaments within the premises and shall be liable for damages sustained by the Kgarebana Boutique Guesthouse, including the loss of revenue resulting from the inability to rent or lease rooms while the damage is being repaired. Damage to linen or towels resulting from the use of body oils, makeup, shoe polish, gun oil, dyes, etc…will result in a charge for the special cleaning, repair or replacement of the damaged article.
The Kgarebana Boutique Guesthouse is a non-smoking facility and has a strict non-smoking policy which we enforce for the safety and comfort of our guests. Smoking is only permitted at the verandas/patios whereby ashtrays are provided.
You will be provided with a remote control to operate the main access gate and keys to your room (one for the door and one for the security barrier). Please ensure that the main access gate is closed after entering or leaving the premises. You will be responsible to return the remote, keys and key holder to the operations manager upon leaving the premises and shall be liable for any loss of or damage to the remote, keys and key holder.
While the greatest care is taken by the Kgarebana Boutique Guesthouse to ensure that you, your vehicle and your personal belongings that you may bring onto the premises are safe and protected. Kgarebana Boutique Guesthouse shall not assume any responsibility and is hereby released from any liability for theft, loss and damage of and to anything brought to the premises by the guests and in respect of any personal injury or death of the guests concerned. It is the guests’ sole responsibility to secure the room (by locking the room – refer to Keys) and valuable items (by using the safe provided in the room) when leaving the room.
We respect your privacy. We do not share, rent, sell, or otherwise use any personal information you have given us to any third party without your permission, except when required by law, court order or other legal process in order to protect the safety of the public. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented.
Terms and Conditions
Please note that the terms and conditions stipulated above may change without any due notification or communication from Kgarebana Boutique Guesthouse.